Wednesday, September 20, 2017
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Customer Service

Shipping & Returns
Timely delivery of quality saltwater fishing gear is our goal. Please take a moment to learn more about our shipping policies.

Shipping - Continental U.S.

SharkOutlet reserves the right to utilize any FedEx service necessary to meet our delivery commitment.

Note: Please assume a minimum processing time (from time of placement until order ships out) of 72 business hours (Monday-Friday). For example: If an order is placed on Monday, using Standard Delivery and assuming the item(s) are in-stock, it may not be processed and shipped until Thursday at which time you must allow 3-6 business days for delivery.




Shipping Policies - VERY IMPORTANT PLEASE READ 

  • ALL ITEMS WILL BE SHIPPED VIA FEDEX - WE DO NOT OFFER SHIPPING THROUGH THE UPS, DHL OR ANY OTHER CARRIER. Special Instructions requesting shipping via services other than FedEx will not be followed.
  • All shipments will be sent requiring a signature at time of delivery. If the recipient address has a Release Signature on file with FedEx, SharkOutlet is not responsible for the shipment once it has been delivered.
  • Oversized packages which have dimensional weight charges applied will incur additional freight charges as imposed by FedEx - Items including, but not limited to: fishing rods, gaffs, coolers, tackle boxes/bags. Email for details.
  • Prices calculated online are estimates. Customers will be contacted should shipping charges exceed that of which they were quoted online. (All shipping/handling charges are based on package size weight and eventual destination.)
  • Free shipping offers are only valid for orders placed within the continental United States. Free shipping only available via standard FedEx Ground method unless otherwise stated.
  • Drop-Shipped Orders -Including, but not limited to: coolers &  tackle boxes/bags WILL INCUR additional shipping charges.
  • Orders Including Rods or Gaffs will incur a $7.50 charge for a protective rod shipping tube.
  • Returns/Exchanges - If for any reason you are not 100% satisfied with your purchase, please contact our customer service dept within 14 days of receipt for a return authorization. Returns/Exchanges without authorization WILL NOT BE ACCEPTED. Returns/Exchanges after 14 days of original receipt WILL NOT BE ACCEPTED. All Returns/Exchanges MUST be in original packaging and in unused/re-sell-able condition.
  • Please Note - ALL CLEARANCE SALES ARE FINAL, NO EXCHANGES OR RETURNS WILL BE ACCEPTED.

Backorders
If we are out of stock on an item, you may choose for us to back-order these items and ship later. Please specify at checkout if you would like out of stock items back-ordered. Unfortunately, we are unable to back-order items totaling less than $15. Additionally, backorders are not accepted outside the Continental United States. 


Shipping - Disclaimer and Other Options
Pricing may vary according to weight and size of package. Dimensional weight charges will be added when applicable.

  • No order will be shipped without receipt of total payment.
  • SharkOutlet does not ship any order C.O.D.
  • Domestic delivery not available to P.O. Boxes.
  • A telephone number of the recipient is required for all deliveries.


Shipping - Via Priority Mail
Shipping via the US Postal Service is available at a 20.00 sur-charge plus shipping fee. No Exceptions.

Pricing & Liability

Pricing Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and SharkOutlet reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. Liability Not having control over the use of the products in this catalog, we assume no liability connected with their use. Under no circumstances are we liable for any loss, damage, or expenses of any kind arising out of the use or inability to use these products.

Privacy Policy

This privacy policy discloses the privacy practices for (sharkoutlet.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.What choices are available to you regarding the use of your data.The security procedures in place to protect the misuse of your information.How you can correct any inaccuracies in the information.Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
   • See what data we have about you, if any.
   • Change/correct any data we have about you.
   • Have us delete any data we have about you.
   • Express any concern you have about our use of your data.
Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 936-446-8625 or via email.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.